FAQ

• How many stars is the hotel ?
• How do I make direct contact with the hotel?
• If I make an online booking, will I be offered a 'best rate'?
• What types of rooms are available and what are the differences between room types?
• Are your hotel rates per person or per room?
• Are my credit card details necessary when making a reservation?
• Will my credit card be charged?
• How safe are credit card details that are submitted online?
• What is your cancellation policy?
• Do you have a pets' policy?
• What are your check-in and check-out times?
• Is it possible to check-in early?
• What is the charge for a late check-out?
• Do you have non-smoking rooms?
• Do you have twin, triple and quadruple rooms?
• Do you have inter-connecting rooms?
• What is the cost of an extra bed?
• What is the hotel's policy regarding children?
• Does the hotel provide baby-sitting services?
• Are baby cots available?
• Where is breakfast served and at what time?
• How many restaurants do you have and what are they?
• Is vegetarian cuisine available in the restaurant?
• Is the food served in the restaurants 'halal'?
• Do you have 24-hour Room Service?

General Hotel Information

• What is the length and depth of your pool?
• Do you have hairdryers in the rooms?
• Does the hotel provide iron and ironing boards in all rooms?
• How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?
• How much is an airport taxi or limousine?
• Can luggage be stored at the hotel whilst I travel elsewhere?
• What is the weather like at different times of the year?
• Is the tap water safe to drink?
• Is there a doctor on call?
• How far is the nearest hospital?
• Where is the nearest bank or currency exchange?
• What time do banks open?
• What voltage is used in Thailand?

Business Traveller

• Can I connect my laptop in the room?
• What kind of Internet connection do you provide and what is the cost?
• Are dual telephone sockets available in rooms?
• What is the hourly / daily rate for limousine service?
• Are secretarial and other business services such as translation available?

Shopping and Tourist Facilities

• How far is the hotel from the Skytrain and MRT?
• Are there shopping centers nearby?
• How far is the hotel from well-known entertainment spots?
• Do you have a tour desk?
• What and where are local tourist attractions?

FAQ Replies

	How many stars is the hotel?
	4 Stars		Back to top
	How do I make direct contact with the hotel?
	You may email, call or fax the hotel. enquiry@adelphisuites.com Tel: +66 (0) 2 617 5100 Fax: +66 (0) 2 653 4192		Back to top
	If I make an online booking, will I be offered a 'best rate'?
	Online bookings generally offer the 'best available rate' for that date and time.		Back to top
	What types of rooms are available and what are the
	differences between room types?
	There are four room types available: Studio Room at 36 square metres is your pad-type accommodation with all of today's modern conveniences. The Deluxe One Bedroom at 48 square metres and the Executive One Bedroom at 54 square metres provide privacy with its separate living and dining area. Fully-equipped kitchens allow one to cook up a storm and you have the added convenience of a washer and dryer in these spacious abodes. And at the height of luxury is the one bedroom Adelphi Suite at 67 square metres.		Back to top
	Are your hotel rates per person or per room?
	Hotel rates are per room based on a maximum occupancy of two.		Back to top
	Are my credit card details necessary when making a reservation?
	Yes, to guarantee the reservation.		Back to top
	Will my credit card be charged?
	We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation. Guests can choose to settle the bill in cash or credit card at the time of check-out.		Back to top
	How safe are credit card details that are submitted online?
	Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in. Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation		Back to top
	What is your cancellation policy?
	If a cancellation is made less than three days or 72 hours prior to arrival, you are charged for one night's accommodation.		Back to top
	Do you have a pets' policy?
	Regrettably, pets are not allowed.		Back to top
	What are your check-in and check-out times?
	Check-in time is 2:00 pm Check-out time is 12:00 noon		Back to top
	Is it possible to check-in early?
	Early check-in is subject to room availability.		Back to top
	What is the charge for a late check-out?
	Late check-out is subject to room availability and the charges are as follows: Check-out before 6:00 pm: 50% charge (based on overnight rate) Check-out after 6:00 pm: Full overnight rate		Back to top
	Do you have non-smoking rooms?
	We have largely non-smoking rooms, if you wish for a smoking room please make this request at the time of booking. Our smoking rooms are located on floor 6, 7 and 8.		Back to top
	Do you have twin, triple and quadruple rooms?
	Only Studios come with twin beds and for triple occupancy an extra bed can be placed in the room. There are no quadruple rooms.		Back to top
	Do you have inter-connecting rooms?
	Yes, we do. A king size bedded Studio connects with a twin bedded Studio.		Back to top
	What is the cost of an extra bed?
	An extra bed is THB 800 with breakfast.		Back to top
	What is the hotel's policy regarding children?
	Children are welcome and those under the age of 12 can share the existing bedding in parent's room at no extra charge.		Back to top
	Does the hotel provide babysitting services?
	Yes, baby-sitting services can be provided upon request.		Back to top
	Are baby cots available?
	Yes, baby cots are available upon request.		Back to top
	Where is breakfast served and at what time?
	Breakfast is served at Monsoon Café from 6.30am to 10.30am		Back to top
	How many restaurants do you have and what are they?
	We have one restaurant, Monsoon Café, Restaurant and Cocktail Bar serving a tasty selection of local and international dishes. The terrace area is a great place from which to watch the world go by. Monsoon Café is open from 6.30am to 1.00am.		Back to top
	Is vegetarian cuisine available in the restaurants?
	Yes, vegetarian cuisine is available on request.		Back to top
	Is the food served in the restaurants 'halal'?
	Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free.		Back to top
	Do you have 24-hour Room Service?
	No, but room service is available from 11.30am to 11.00pm.		Back to top
General Hotel Information
	What is the length and depth of your pool?
	In meters: 3.8 (width) x 13.5 (length) x 1.3 (depth) A unique feature of the pool is that it is salt-water based and as it is located on the 16th floor it offers you an amazing view of Bangkok's skyline.		Back to top
	Do you have hairdryers in the rooms?
	Yes, in all rooms.		Back to top
	Does the property provide iron and ironing boards in all rooms?
	The Deluxe One Bedroom Suite and the Executive One Bedroom Suite are provided with iron and ironing boards. For those staying in a Studio, kindly contact housekeeping.		Back to top
	How far is the property from the airport and do you provide airport transfers? And if so, what is the cost?
	The property is a 35-40 minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car and THB 1,500 nett per trip for a van.		Back to top
	How much is an airport taxi or limousine?
	An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way.		Back to top
	Can luggage be stored at the hotel whilst I travel elsewhere?
	Yes, for a maximum of 30 days.
	What is the weather like at different times of the year?
	Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower.		Back to top
	Is the tap water safe to drink?
	No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily.		Back to top
	Is there a doctor on call?
	Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Bumrungrad Hospital which is just five minutes away.		Back to top
	How far is the nearest hospital?
	Bumrungrad Hospital is a five-minute drive from the hotel.		Back to top
	Where is the nearest bank or currency exchange?
	The nearest is the Siam Commercial Bank which is just down the road on left as you head towards Sukhumvit Road.		Back to top
	What time do banks open?
	Monday to Friday - 8:30 am to 3:30 pm		Back to top
	What voltage is used in Thailand?
	The voltage in Thailand is 220 volts.		Back to top
Business Traveller
	Can I connect my laptop in the room?
	Yes, via LAN		Back to top
	What kind of Internet connection do you provide and what is the cost?
	For bookings made directly on-line (book on www.adelphisuites.com or enquiry@adelphisuites.com), Internet connection is complimentary, otherwise, the costs are as follows: Hi-speed Internet of 2 Mbps (shared speed) Daily rate of THB 500 Weekly rate of THB 1,000 Monthly rate of THB 2,500		Back to top
	Are dual telephone sockets available in rooms?
	Yes, dual telephone sockets are available.		Back to top
	What is the hourly/daily rate for limousine service?
	Limousine service rates are as follows: Daily rate of THB 4,000 (maximum of 11 hours) Hourly rate of THB 400 (minimum of two hours)		Back to top
	Are secretarial and other business services such as translation available?
	Yes, such services are available on request.		Back to top
Shopping and Tourist Facilities
	How far is the property from the Skytrain and MRT?
	The NANA BTS Sky Train Station is a two-minute walk and the Sukhumvit MRT Station is about ten minutes on foot.		Back to top
	Are there shopping centres nearby?
	MBK, Siam Paragon, Siam Centre, Central World, Erawan Center, Gaysorn Plaza and Central Chitlom are two and three stops away by skytrain and two stops away in the other direction, the Robinson Department store and the ultra-chic Emporium.		Back to top
	How far is the hotel from well-known entertainment spots?
	Across the road and about a ten-minute walk are: Q-Bar, Bed Supperclub, Twisted Republic Nightclub and Spicy Disco to name a few.		Back to top
	Do you have a tour desk?
	No, however, the front office staff will be more than happy to assist.		Back to top
	What and where are local tourist attractions?
	Tourist attractions are located about the city, contact the tour desk for more information.		Back to top

Disclaimer:Prices shown are only approximates and are subject to change without prior notice.